April 17, 2014

It’s been nearly two weeks since a virus crashed our laptop and forced us to have to do a system recovery restore, and things are still not back to normal. And the support we’ve received from Dell has been so piss-poor that we will never, ever again buy a Dell as long as this fella is walking this earth.

If the system recovery disk Dell/Windows had me create upon initial system start-up hadn’t included some corrupted Windows files, everything would have been jake. But when I couldn’t get my system to re-boot properly after the system restore, and the Dell guy I talked to in India (my guess is Dell has no U.S. technical support at all) couldn’t figure out why, I had no choice but to have my computer guy here in Gilbert get everything back, even if it took a different version of Windows 7 to do it. Which served the purpose of getting us back in business, albeit without the full-licensed version of Microsoft Office we had purchased with the laptop. Here is where the Dell incompetence really kicks in – they say all we bought was a 30-day trial version, but the total cost of the machine and the order invoice tells otherwise. And yet they refuse to budge.

Because there was no point in arguing further, I downloaded a trial version of Office 365 simply to get us over the hump so that Tracey could at least start our taxes. It only took a few days and finding additional software that we needed but no longer had before we decided it was all pointless. So we filed for an extension. (I’m sure if the IRS / Obama administration reads this blog regularly the answer will be a resounding “no”.)

I also discarded the McAfee anti-virus software that was bundled with our laptop – lot of good that did! – and purchased Kaspersky Internet Security 2014. I also purchased Carbonite’s backup software in case everything were to go to hell once again somewhere down the line.

Now I’m dealing with the problem of activating my Windows 7 software. Because my tech guy had to use a different Windows 7 OS to get our machine back up and running, Windows has detected that this particular OS needs to be activated, but the product key on our machine and whatever was loaded by my tech guy doesn’t match. And, because you can’t have a product key installed on multiple systems, I can’t use his OS product key on my machine. Meaning, I’ve got to reinstall my original OS back on this machine via system recovery. Meaning, I’ve got to work with the damned Dell folks in India again. Meaning, having to go through the whole process of explaining to the Dell guys once again that the system won’t re-boot properly after system restore.

I tried to tell the Dell folks that my system recovery disk has corrupted files, but of course the guy I’m talking to knows nothing about the first guy I talked with when I had my original system recovery disk problem. Or the second lady who insisted on sending me out a new Windows 7 OS recovery disk that has nothing in common with the system recovery disk I have with the corrupted files – I’ll be taking a bigger step backwards by having my C drive completely scrubbed. Which, in turn, means I’ll be spending Easter weekend tracking down and reloading all the software installs I did two weekends ago.

I suppose we could just start over and buy a new machine, but what’s the point of that? I’ll still end up having to reload software and I don’t feel like forking out significant dough-re-mi for yet another new machine.

I don’t want to sound harsh, but Dell technical support sucks. And it’s not the fact the tech team is all India people – heck, I have India folk on my team at work. It’s just that they are not very good. At least now they tell you their real name as opposed to some dopey American name when you know damned well you’re not speaking to an American. One time a guy answered and told me I was speaking to Rocky; I figured that week he was taking his names from American movies.

All in all, it’s just a crappy situation. Having to go through this is almost as bad as having to do your own auto maintenance.

Filed in: Uncategorized by The Great White Shank at 01:48 | Comments Off on Laptop Blues
No Comments

No comments yet.

RSS feed for comments on this post.

Sorry, the comment form is closed at this time.


Search The Site

Recent Items


September 2021
April 2021
January 2021
December 2020
November 2020
October 2020
September 2020
August 2020
July 2020
June 2020
May 2020
April 2020
March 2020
February 2020
January 2020
December 2019
November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006



4 Goodboys Only

Site Info